Privacy Policy

1. Information We Collect

We collect information you provide directly to us and information automatically collected through our services:

• Account Information: Name, email address, phone number, billing address
• Payment Information: Processed through Razorpay (we don't store complete card details)
• Usage Data: Server logs, bandwidth usage, website analytics
• Support Communications: Correspondence with our support team
• Technical Information: IP addresses, browser type, device information

2. How We Use Your Information

We use collected information for the following purposes:

• Provide, maintain, and improve our hosting services
• Process transactions and send related information
• Send technical notices, updates, security alerts, and support messages
• Respond to comments, questions, and provide customer service
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and abuse
• Communicate about products, services, and promotional offers

3. Information Sharing and Third-Party Services

We work with trusted third-party service providers to deliver our services:

• Payment Processors: Razorpay for secure payment processing
• Email Services: For transactional and support communications
• Analytics Providers: To improve service performance and user experience
• Infrastructure Providers: For hosting and data center services

We do not sell your personal information to third parties. Data sharing is limited to service providers necessary for platform operation.

4. Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure data centers, regular security audits, and access controls. All data is stored on our secure enterprise infrastructure with advanced protection systems. However, no method of transmission over the Internet is 100% secure. We recommend strong passwords and enabling two-factor authentication.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Upon account termination, you have 30 days to retrieve your data. After this period, data is permanently deleted. Transaction records and legal compliance data may be retained longer as required by law.

6. Your Rights and Choices

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal obligations)
• Export: Download your website data and content
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at info@stellarx.in or through your account dashboard.

7. Cookies and Tracking

We use cookies and similar tracking technologies for authentication, preferences, analytics, and security. Essential cookies are required for platform functionality. You can control non-essential cookies through your browser settings. Disabling cookies may limit certain features.

8. International Data Transfers

Your data may be processed in data centers located in various countries as part of our global infrastructure. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and compliance with applicable data protection laws including GDPR.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it immediately.

10. Changes to Privacy Policy

We may update this privacy policy periodically. Material changes will be communicated via email and posted on our website. Continued use of services after changes constitutes acceptance of the revised policy. We recommend reviewing this policy regularly.

11. Contact Us

For privacy-related questions or to exercise your data rights, contact us at:
Email: info@stellarx.in
Support: info@stellarx.in